How To Track My Order

At JoyUnboxed, we want to make sure you can easily track your order every step of the way. Follow the instructions below to check the status of your shipment.

Order Tracking Steps

1. Check Your Confirmation Email

Once your order is shipped, we'll send a shipping confirmation email to the email address you provided during checkout. This email will include:

• A tracking number
• A link to track your package
• The carrier handling your shipment (eg., USPS, UPS, DHL, etc.) 

If you don't see this email in your inbox, be sure to check your spam or junk folder.

2. Visit the Tracking Page

Click the tracking link in your shipping email to view your order's status. Alternatively, you can visit the carrier's website (eg., USPS Tracking, UPS Tracking, DHL Tracking) and enter your tracking number manually.

3. Contact Us for Assistance

If you're unable to find your tracking number or have questions about your order, please reach out to us at contact@joyunboxed.com. Provide your order number and any relevant details, and we'll assist you as soon as possible.

Frequently Asked Questions

1. Why hasn't my tracking information updated?

It may take up to 48 hours for tracking information to become available after your order is shipped. If it has been longer than this, please contact us for assistance.

2. What if my tracking number doesn't work?

Sometimes carriers take time to update their systems. Please try again later or contact us if the issue persists.

3. How long will it take for my order to arrive?

• Processing Time: 3-7 business days
• Shipping Time (US): 5-10 business days

We're here to help! If you have any questions about your order, don't hesitate to email us at contact@joyunboxed.com. Thank you for shopping with us!